Product Suggestions

We can’t do it all but we do like to focus our efforts on the ways we can make your job easier.

You can search through the suggestions that are already in the system to see if the one on your mind has already been suggested. If it has, vote for it! The number of votes will be one of the factors we consider as we plan ongoing upgrades to the software. You have a limited number of votes. You can use up to three votes on any one idea.

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THANK YOU for taking the time in providing us with this feedback.

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  1. Adding pronouns field into Contact Details

    Adding pronouns option into contact details field when volunteers sign up to Volunteer Impact.

    This allows us to identify the pronouns a volunteer would like to use before we contact them or interview them.

    In 2020 we should be normalising conversations about gender, and show trans and non-binary equality. This avoids anyone making assumptions or mistakes with pronouns ahead of talking to the volunteer.

    85 votes
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    10 comments  ·  Volunteer Profiles  ·  Flag idea as inappropriate…  ·  Admin →
  2. Making Limited Admin Roles more customizable

    As we move to giving department leads limited access to the system (to pull reports/schedules/emergency contact), one issue we are running into is being able to limit the amount of information they can have access to in custom fields.

    For example, a department lead/supervisor needs to be able to see emergency contact information, but does not need access to their T-Shirt size (for uniforms) or knowing how they heard about the volunteer opportunity.

    It would be helpful to be able to narrow it down further, rather than blanket access.

    13 votes
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    1 comment  ·  Volunteer Profiles  ·  Flag idea as inappropriate…  ·  Admin →
  3. Being able to add more stages to 'Applicant Journey'

    At present, on the dashboard I can sort applicants into 'applicant'. 'in process' and 'accepted'. It would be great to have a customisable option so that I could add in 'interviewed', 'references received' etc, and see this at a quick glance without running reports each time.

    This would be really useful when mass recruiting volunteers to roles, and in the case of admins responsible for different parts of the volunteer journey, it would really speed things up, knowing which applicants were at which stage.

    6 votes
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    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  4. Client Encounter Reports - Notify, Approve, and Mark

    Bring the client encounter report more in line with the feedback report. It would be great if encounter reports required approval and showed up on the dashboard. Bonus if we can assign which admin gets notified when a client report comes in. For hospices, it is important to know when one came in, to be able to approve the encounter report, or easily email the volunteer who submitted it, and later mark it in some way when it has been added to the Medical Record system.

    6 votes
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    1 comment  ·  Recording Client Encounters  ·  Flag idea as inappropriate…  ·  Admin →
  5. Timeclock Alerts

    As we do not always have access to our PCs it would be good to receive text alerts for when a volunteer starts and finishes their shift. Is this something that could be considered? I understand the you can log into the website from smart devices but alerts would be much simpler for coordinators.

    8 votes
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    1 comment  ·  Timeclock  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add text box answers to elearning modules - reflective learning in a COVID world!

    With COVID forcing a lot more of our vol training online, we need to use the elearning modules more but can't because there is no option for text answers. Most of our training is reflective (what would you do in this scenario/how do you feel), and we need a range of answer options to properly adhere to adult learning principles. We would love to see an option of free text answers on Better Impact, instead of having to use Moodle or links to SurveyMonkey to collect the answers we need. Thanks!

    25 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. E-learning hours automatically credited to volunteer

    Create a way that e-learning time spent by volunteer is automatically added to their hours given. Or set up way admin can create an average time spent on training and as each module is completed that average time is credited to the volunteer automatically. I find volunteers are not always adding training time as it's not scheduled time. I have the activity as a training/education activity available to them, but they don't always add the time.

    5 votes
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    0 comments  ·  MyVolunteerPage.com  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow file(s) to be added when giving feedback

    It would be great if volunteers could upload meeting minutes or any other relevant document when they leave their feedback (maybe they could be stored into a directory in the Document Library?).

    3 votes
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    1 comment  ·  Feedback Fields  ·  Flag idea as inappropriate…  ·  Admin →
  9. Timeclock Alerts to monitor offsite volunteering from a safety perspective

    Timeclock alerts in the form of a text message would be extremely beneficial for our organisation. A text alert to an administrator where a volunteer has not logged off the clock within a predetermined timeframe would help the admin monitor offsite volunteering particular on weekends and after hours. Upgrading the timeclock feature in this way would enhance its use considerably by enabling it to double as both a tool to quantify volunteer activity/hours but also as a tool which supports admins to monitor offsite volunteering from a safety perspective. i.e. where a volunteer has not clocked off within the predetermined…

    9 votes
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    0 comments  ·  Timeclock  ·  Flag idea as inappropriate…  ·  Admin →
  10. Acknowledgement of feedback

    It would be great to acknowledge when a volunteer has submitted feedback when logging their hours. It's important for a volunteer to know that I have read their feedback, and by having a 'thumbs up' or automatic notification that I've read it (not email or text which is too time-consuming) would be great. If anything needs to be followed up due to the feedback, then an email or text would suffice.

    5 votes
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    0 comments  ·  Feedback Fields  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow Feedback Opportunity for volunteers that have their hours autologged

    Since most of our volunteers show up, we have chosen to make it easier on them and auto-log their hours based on the schedule. Many volunteers don't care about their hours, but from a reporting standpoint, the organization does. But we miss the opportunity to get feedback from the volunteers after their shift.

    4 votes
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    1 comment  ·  Feedback Fields  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make all the contact detail section of the application form editable

    There are too many options on the application form settings and those that are there we would like to be editable. We want a less is more form without options that are of no use to us. Please make these optional to reduce right down to name, address, cell phone, email, date of birth. We really don't want all the rest. And, we'd like to be able to put a message in there so we can tell volunteers exactly what we require - e.g. your name should be the same as on your passport. Please, please, please can it be…

    2 votes
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    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  13. Adding Feedback Fields to Volunteer's Opportunities Tab

    Add a feedback field during sign-up so volunteers can add some details about their shift prior to working. For example, in a trail roving program, a short feedback field could allow them to enter a trail name when signing up for a shift (so we know exactly where they plan to be).

    1 vote
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow bulk adding of volunteers to committees instead of having to add each volunteers individual through their profile

    Once a committee is set up, let admins add ALL of the volunteers assigned to that committee in bulk. Currently you have to go into each volunteer's profile to add them, which means something that could be done in one step, now takes 20 steps (if you have 20 committee members). This is completely impractical. Thank you.

    6 votes
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    1 comment  ·  Assigning Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  15. import data

    We are using Member Impact only as a way of tracking contacts, of which we have many. We have a lot of data to import initially which is fine, but ongoing we will continue to have new contacts to add each month. It would be great if we could import ourselves similar to how you add new subscribers into Mailchimp (either by uploading a spreadsheet or copying and pasting). It is not ideal to have to pay for an import each time we need say 60 new contacts entered, but it is also frustrating to have to enter them one…

    8 votes
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    0 comments  ·  General / Miscellaneous  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow Administrators to create headings and/or folders within the Document Library

    Why? A long list of documents is not user-friendly because it hinders the “findability” of documents.

    Example: Jeannine logs into her Admin account on Better Impact and navigates to the Document Library. She is searching for a document that has to do with Volunteer Training. There are so many documents that she feels overwhelmed. It’s frustrating that she can’t locate the file more quickly. She is frustrated and wishes she could look under a heading or in a folder labeled “Volunteer Training” to help her locate the desired file.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow Administrators to make documents appear to select volunteers within an organization.

    Why? Administrators will want to make a document available in the Files page of myimpactpage.com for certain volunteers, but not for others. Granted, Better Impact already allows documents to have visibility restricted according to Volunteer Status. What would improve this is going a step further by making an option for Administrators to choose specific volunteers by name to see specific documents.

    Example: Jehoshaphat the Administrator has 20 Accepted volunteers in his account. He would like 5 of them to have a document that outlines the additional responsibilities he has assigned to them. He wants them to find it on the…

    1 vote
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    0 comments  ·  Document Library  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make entire documents—not merely document titles—viewable online within the Document Library.

    Make entire documents—not merely document titles—viewable online within the Document Library.

    Why? Administrators find it irritating to download a document in order to read it.

    Example: Jarvis can’t quite remember the title of the document he is searching for, but he knows it includes a description of our volunteer types. He looks in the Document Library and finds three documents whose titles look promising. Which one should he choose? He clicks the document that is closest to the top of the list, and it automatically downloads to his computer. He must now take the extra step of opening the document.…

    1 vote
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    0 comments  ·  Document Library  ·  Flag idea as inappropriate…  ·  Admin →
  19. Friendly Reminder to Help Administrators

    It would be so much easier and faster for administrators to be able to have a friendly reminder sent automatically with the weekly reminder for the volunteer shifts; instead of generating through communications.

    1 vote
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    0 comments  ·  Communications  ·  Flag idea as inappropriate…  ·  Admin →
  20. I suggest that set the Encounter Filter default as "Encounter Date Descending", since in my work, "Encounter Date" is far more important

    I suggest that set Encounter Filter default as "Encounter Date Descending", since in real the work I have to check "Encounter Date" very often rather than the "Date Created". As for the current default setting of "Date Created Descending", I have to change it to "Encounter Date" all the time, might be a thousand times a day - this is tedious work which is unnecessary.

    1 vote
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    0 comments  ·  Client Profiles  ·  Flag idea as inappropriate…  ·  Admin →
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